Frequently Asked Questions

    Buying a Car from Motorama Kia

    Why buy from Motorama Kia?
    Where does Motorama Kia source the vehicles?

    The journey

    What payment methods are available?
    How can I organise delivery?
    Who do I contact if there are issues with my delivery?
    What if the vehicle is damaged, who do I contact?
    Is it insured when being transported?
    Do you deliver out of business hours?
    Can I have it delivered to my place of work?
    How long can I reserve a vehicle?
    Who pays for the cost if I want to return the vehicle?
    Can I download and email the car history report?
    How do I contact roadside assist?
    What is included in the free protection plan?
    Can I test drive the car?
    Do you offer finance or vehicles loans?
    Can I get car insurance through Motorama Kia?
    Do you offer commercial loans?
    What is a credit score?

    Returns

    Where can I find more information about returning my vehicles
    Is there a limit on kms the vehicle has travelled in the 14 days?
    What if I have finance on the vehicle?
    Does the return policy apply to commercial vehicles?
    Who do I contact to return the vehicle?
    Are there any fees and charges to return the vehicle?
    Do I get my registration and stamp duty costs back?
    Can I exchange the vehicle instead of receiving a refund?
    How long does it take to receive a refund?
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